Η ΕΠΙΔΡΑΣΗ ΤΗΣ ΔΙΟΙΚΗΣΗΣ ΤΟΥ ΑΝΘΡΩΠΙΝΟΥ ΔΥΝΑΜΙΚΟΥ ΣΤΗΝ ΑΠΟΔΟΣΗ ΤΩΝ ΕΡΓΑΖΟΜΕΝΩΝ ΣΤΙΣ ΕΛΛΗΝΙΚΕΣ ΤΟΥΡΙΣΤΙΚΕΣ ΕΠΙΧΕΙΡΗΣΕΙΣ
Date Issued
March 15, 2024
Type
Πτυχιακή Εργασία
Abstract
Tourism is considered as one of the world's largest industries, where over the years it has grown considerably from one end of the world to the other, giving millions of people the opportunity to secure a job. In Greece it is characterized as one of the main pillars of the economy. The purpose of this study, entitled "The Impact of Human Resources Management on Employee Performance in Greek Tourism Enterprises", is to examine and highlight through research the role and importance of employee satisfaction in the tourism industry, in relation to the relationship they develop with their supervisors.
In order to serve the objective, a primary research was conducted, in which the views of the employees of the tourism sector were studied by means of a questionnaire (on - line). The satisfaction of employees in this industry is important as it is a service industry in which employees are in constant contact with customers. According to the results of the survey, there was a positive correlation between the quality of management-employee relations, with the majority of the latter showing increased job satisfaction. Regarding career development, the opinions of most respondents were that there is good communication and that opportunities for development are offered.
It will also be pointed out that the management style has a significant impact on the experience and satisfaction of employees. In turn, the human resources department, enhances the satisfaction and productivity of its staff, thus contributing to the creation of a positive working environment. In conclusion, the difficulties and problems encountered during the research are highlighted, and suggestions and ideas for possible future research are provided.
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