«Ανάλυση των παραγόντων που επηρεάζουν την ικανοποίηση των τουριστών από τις ξενοδοχειακές μονάδες και η εφαρμογή των συστημάτων αξιολόγησης της ποιότητας»
Date Issued
September 27, 2024
Type
Πτυχιακή Εργασία
Abstract
This thesis analyzes the factors that influence the satisfaction of tourists from hotel units and the importance of quality assessment systems for the success of businesses in the hospitality sector. The workplace places special emphasis on the different types of hotels, their facilities, and the methods for efficient service delivery. In addition, how a hotel business can improve the experience of its customers, through factors such as hospitality, hygiene, security, and accessibility in the hotel area, are also examined. These ways, are essentially considered strategies that hotels follow with the ultimate goal of maximum customer satisfaction, as well as strengthening the competitive position of the hotel unit in the market. Of course, regarding the factors, the value of hospitality, personalized services, the quality of the facilities, and the importance of safety and cleanliness are discussed.Undoubtedly, the personal experience of each visitor as well as the financial value that each visitor gives for their vacation are the main issues in the final shaping of their experience. Finally, the work concludes with an analysis of the quality of services and the factors that influence it, with a reference to the agencies that have an important role in certifying the quality of services provided by a hotel unit.
Subjects